Privacy Policy
Effective Date: April 1st, 2026
Sanara Wellness LLC (“Sanara Wellness,” “Sanara,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit sanarawellnessco.com, communicate with us, schedule a consultation, complete a form, purchase a service, or otherwise interact with Sanara.
Sanara provides wellness coaching, nutrition education, and lifestyle support. Sanara is not a medical provider and does not diagnose medical conditions, provide medical treatment, or prescribe medication.
1. Information We Collect
Depending on how you interact with Sanara, we may collect the following categories of information.
Contact Information
This may include your:
- Name
- Email address
- Telephone number
- Mailing address
- City, state, ZIP code, and country
Scheduling and Communication Information
This may include:
- Consultation and appointment details
- Messages sent through forms, email, text message, WhatsApp, or chat
- Communication preferences
- Records of your interactions with Sanara
Wellness Information
When you voluntarily complete a form, consultation, intake process, or coaching communication, you may provide information about your wellness goals, nutrition, lifestyle, symptoms, weight, health history, medications, test results, or other health-related matters.
Please review our separate Consumer Health Data Privacy Policy for more information about how we handle this information.
Transaction Information
Payments are processed through third-party providers, such as Stripe, QuickBooks, or GoHighLevel. Sanara does not directly store complete payment-card numbers.
We may receive transaction details such as:
- Payment status
- Transaction amount
- Purchase date
- Service purchased
- Billing contact information
Website and Device Information
When you visit our website, we and our service providers may automatically collect:
- IP address
- Browser and device information
- Pages visited
- Referring website
- Date and time of visits
- Links or buttons selected
- Cookie and advertising identifiers
- General geographic location
- Campaign and attribution information
2. How We Use Information
We may use personal information to:
- Respond to questions and consultation requests
- Schedule and manage appointments
- Provide requested coaching, education, and support
- Process purchases and maintain transaction records
- Create and manage client accounts
- Communicate about services, appointments, programs, and updates
- Send marketing communications when permitted
- Personalize website content and user experiences
- Measure advertising and website performance
- Understand how visitors find and use our website
- Prevent fraud, misuse, and security incidents
- Maintain business, tax, and legal records
- Comply with applicable laws and enforce our agreements
3. Cookies, Analytics, and Advertising
Sanara uses cookies and similar technologies to operate the website, remember preferences, measure website activity, and understand the effectiveness of our advertising.
These technologies may be provided by companies such as:
- Meta
- GoHighLevel or LeadConnector
- WordPress and GoDaddy
Meta tools may include the Meta Pixel and Conversions API. Sanara may send generic events such as PageView, Lead, Schedule, and Purchase, along with limited identifiers used to measure and attribute advertising results.
When legally permitted and supported by appropriate notice or consent, Sanara may use basic identifiers, such as an email address or telephone number, for advertising audience matching. We do not include wellness form responses, symptoms, medical history, weight information, medications, test results, diagnoses, or coaching notes in advertising audience files.
Sanara does not intentionally provide Meta, Google, or other advertising platforms with the health or wellness information you enter into our forms.
You may manage cookies through the cookie-preference tool available on our website and through your browser settings. Disabling some cookies may affect website functionality.
You may also manage certain advertising preferences directly through Google and Meta.
4. Email, Text, and WhatsApp Communications
When you provide the applicable consent, Sanara may communicate with you by email, telephone, text message, or WhatsApp.
You may:
- Unsubscribe from marketing emails using the link in the email
- Reply STOP to eligible marketing text messages
- Ask us to stop WhatsApp or other marketing communications
Consent to receive marketing communications is not a condition of purchasing a service. Transactional and service-related communications may still be sent when necessary to provide a service you requested.
5. How We Disclose Information
We may disclose personal information to service providers that help us operate our business, including:
- Website hosting and content-management providers
- CRM, form, scheduling, automation, and client-portal providers
- Email, telephone, text, video-meeting, and messaging providers
- Analytics and advertising providers
- Payment and accounting providers
- Supplement and fulfillment platforms requested by the client
- Professional advisers, insurers, auditors, and legal service providers
Current providers may include WordPress, GoDaddy, GoHighLevel or LeadConnector, Google Analytics, Google Workspace, Meta, Stripe, QuickBooks, WhatsApp, and Fullscript.
We may also disclose information:
- At your direction or with your consent
- When necessary to complete a service you requested
- To comply with legal obligations or valid legal processes
- To protect the rights, safety, and security of Sanara, our clients, or others
- In connection with a merger, acquisition, financing, reorganization, or transfer of business assets
6. Sale and Sharing of Personal Information
Sanara does not sell or rent personal information in exchange for money.
Some state privacy laws may define the use of advertising cookies, pixels, or audience-matching services as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.
Depending on where you live, you may have the right to opt out of these activities. You may exercise that right through our website’s cookie-preference tool or by emailing info@sanarawellnessco.com with the subject line Targeted Advertising Opt-Out.
Sanara does not sell consumer health data.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide requested services
- Maintain appropriate client and business records
- Complete transactions
- Meet legal, tax, accounting, contractual, or insurance obligations
- Resolve disputes
- Prevent fraud and maintain security
Retention periods may vary depending on the type of information and the reason it was collected. We will securely delete or deidentify information when it is no longer reasonably needed, subject to applicable legal requirements and backup-system limitations.
8. Data Security
Sanara uses reasonable administrative, technical, and physical safeguards intended to protect personal information.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use care when deciding what information to send through email, text, WhatsApp, website forms, or other electronic communications.
Do not use website forms or ordinary electronic messages for emergencies. If you are experiencing a medical emergency, call 911 or contact an appropriate medical professional.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have the right to:
- Request confirmation that we process your personal information
- Access personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of information
- Request a portable copy of certain information
- Withdraw consent where processing is based on consent
- Opt out of targeted advertising, sharing, or certain uses of personal information
- Appeal a decision regarding a privacy request
- Receive equal service without unlawful discrimination for exercising your rights
To submit a request, email info@sanarawellnessco.com or call 978-919-2284.
We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of their authority.
10. Consumer Health Data
Sanara may collect consumer health data when you voluntarily provide wellness information or request wellness coaching and education.
Our collection, use, disclosure, and retention of consumer health data are described in our separate Consumer Health Data Privacy Policy, which is incorporated into this Privacy Policy.
11. Children’s Privacy
Our website is not directed to children under 13, and Sanara does not knowingly collect personal information directly from children under 13.
If you believe a child under 13 has provided personal information to us, contact info@sanarawellnessco.com so we can review and delete the information as appropriate.
12. Third-Party Websites and Services
Our website may link to third-party websites, scheduling platforms, payment processors, social networks, supplement platforms, or other services.
Their privacy practices are governed by their own policies. Sanara is not responsible for the privacy or security practices of third-party websites or services.
13. Changes to This Policy
We may update this Privacy Policy when our practices, services, or legal obligations change. The updated policy will be posted on this page with a revised effective date.
When required by law, we will provide additional notice or request consent before materially changing how we use previously collected information.
14. Contact Us
For privacy questions or requests, contact:
Sanara Wellness LLC
60 Pearson Boulevard, Suite 1018
Gardner, MA 01440
Email: info@sanarawellnessco.com
Phone: 978-919-2284